Welcome to Alcatel-Lucent:
With operations in 130 countries, Alcatel-Lucent creates a partner with the scope and scale you need, combining our global reach with local know-how to serve you best. Backed by one of the industry’s largest research and development capabilities, which includes Bell Labs, Alcatel-Lucent also has among the largest and most experienced global services teams in the industry with more than 18,000 professionals worldwide. The leaders of the Alcatel-Lucent team are experienced international managers who are focused on support for your business. This team combines the best of both companies, and we are confident that their collective knowledge will be useful to you, as a valued Business Partner, in the future. "
Alcatel-Lucent Office Communications Solutions (OCS)
The Alcatel-Lucent Office Communications Solution is a complete solution designed for small to medium sized enterprises (SMEs) with anywhere from six to 200 users. It allows SMEs to pull together their disparate voice and data networks, improve productivity and gain competitive advantage.
Alcatel-Lucent provides communications solutions to telecommunications carriers, Internet service providers, and enterprises for delivery of voice, data, and video applications to their customers or employees. Our commitment to research and innovation has resulted in over 25,000 patents that span enterprise products, broadband and mobile communications, submarine technology, satellites and applications. Our expertise moreover extends to outsourcing and turnkey projects.
In the enterprise field, we focus on delivering communications solutions and applications to large enterprises, SMBs (small and medium businesses) and public sector institutions. Together with our 1,500 business and application partners, we deliver industry-specific solutions for financial services, hospitality, education, local government, healthcare and telecommunications.
Rapid communications can make small and medium-sized companies more cost-effective and more competitive than their larger rivals. Conventional communications systems are no longer sufficient to make companies competitive in the market. To offer an excellent customer service, you need to offer an advanced converged solution.
This means that you need a converged solution that can efficiently handle customer calls, have Internet and data-handling capabilities to enable you to manage an increasing amount of data flowing from a variety of networks.
If you require an advanced voice communications system that features VoIP (Voice over Internet Protocol) telephony, then our voice communications solutions are the answer. If, on the other hand, you need to increase business and improve your efficiency by integrating voice, Internet and data services, then our Alcatel-Lucent OCS is the right choice.
For further information on Alcatel, click here. If you are an Alcatel-Lucent Business Partner, and wish to visit the Business Partner website, click here.
What else does Alcatel-Lucent offer?
IP Telephony
Alcatel-Lucent helps you reduce costs by saving on telecom bills, using the same cabling for voice and data, and optimizing your network with both IP and TDM connectivity. Alcatel has an extensive range of telephones, and our open platform is the gateway to rich voice and mobility applications.
IP Networking
Alcatel-Lucent offers the industry's best value in highly available, secure, easy-to-manage network solutions, including the latest features, such as Gigabit Ethernet, WLAN, multicast, AVLAN and PoE.
Contact Centres
Alcatel-Lucent helps you deliver superior customer service by reducing customer hold times, offering self-service and multimedia interactions, and optimizing your workforce. One of our strengths is to provide quick and seamless integration with your existing platforms and CRM applications.
Unified Communications
Alcatel-Lucent helps you increase productivity and optimize your business processes with advanced telephony, messaging and conferencing applications. Our solutions let you power your business applications (such as ERP, CRM, and SCM) with a voice capability, streamline your people/process interactions and avoid costly delays.